This Privacy Policy explains how FlowMusic AI collects, uses, stores, and shares information when you use flowmusicai.io, our AI music and audio tools, or contact support (collectively, the “Service”). It applies to information that identifies you or can reasonably be linked to you, as well as information associated with your account or use of the Service.
When you create or access an account, we may receive information such as your email address, display name, account identifier, profile image, authentication provider identifier, and login or session information. Where you choose a third-party sign-in method, that provider authenticates you under its own terms; we do not receive your third-party account password.
We process information you submit to use the Service, including text prompts, lyrics, uploaded audio files, voice samples, generation settings, and related metadata. We also process generated music, audio, vocals, instrumentals, stems, and other Outputs, together with request status, timestamps, credit usage, download activity, and error information. Do not submit Inputs that you are not authorized to share or that contain more personal information than needed for your request.
If you make a purchase or subscribe, we and our payment providers may process transaction identifiers, product or plan details, amounts, currency, payment status, billing information you provide, and purchase history. Payment providers process payment credentials according to their own policies; FlowMusic AI does not need to receive your full card number or security code to provide the Service.
When you contact us, we process the information in your message and any attachments or records needed to respond to the request.
We may automatically collect IP address, browser and device characteristics, operating system, approximate location inferred from IP address, pages or features used, referring URLs, timestamps, diagnostic logs, and cookie or similar-technology identifiers. This information helps us provide sessions, prevent abuse, diagnose errors, measure performance, and understand how the Service is used.
We use information to:
We do not use your Inputs or Outputs to train a model unless we clearly tell you and have a lawful basis to do so.
We share information only as reasonably necessary for the purposes above, including with:
These providers may process information in locations other than where you live. Their handling of information is subject to contractual safeguards where appropriate and to their own terms or privacy notices.
We retain account information, Inputs, Outputs, logs, and transaction records for the period reasonably necessary to operate the Service, resolve disputes, prevent fraud, meet legal or accounting obligations, and enforce agreements. Retention periods can differ by data type, product setting, account status, provider requirement, and applicable law.
You may request account-related assistance or deletion by contacting [email protected]. We may retain limited information where needed for security, fraud prevention, tax, accounting, legal obligations, or dispute resolution. Deleting information from the Service may not remove information already processed by a third-party provider under that provider’s independent retention practices.
We use cookies and similar technologies to keep you signed in, remember preferences, protect the Service, and understand performance. You can control many cookies through your browser settings. Disabling certain cookies may prevent parts of the Service from working correctly.
Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or objection to certain processing of your personal information. To make a request, email [email protected]. We may need to verify your identity before responding, and some requests may be limited by law or by legitimate operational requirements.
We use reasonable administrative, technical, and organizational measures designed to protect information. No online system or transmission is completely secure. Please protect your account credentials and contact us promptly if you suspect unauthorized access.
The Service is not directed to children. Do not use the Service if you are below the minimum age required to enter into an agreement in your location. If you believe a child has provided personal information without appropriate authorization, contact us at [email protected].
We may update this Privacy Policy by posting a revised version on this page. If changes are material, we will take steps required by applicable law. Questions or privacy requests may be sent to [email protected].
