This Refund Policy explains how FlowMusic AI reviews refund requests for paid credits, subscriptions, and one-time purchases made through flowmusicai.io. It applies together with our Terms of Service. Nothing in this policy limits rights that cannot be waived under applicable law.
Because AI music and audio processing can begin soon after a request is submitted, eligibility depends on the facts of each purchase and request. We do not promise a refund solely because an Output does not match a subjective preference, but we will review good-faith requests fairly and consider documented technical or billing issues.
Please contact us promptly if you believe you were charged in error, charged more than once, did not receive purchased credits or plan access, or experienced a reproducible technical failure that prevented the selected Service from being provided. Include your account email, transaction or order identifier, purchase date, the affected tool, and a concise description of the issue.
You can submit a request through the Refund Application page or email [email protected]. We may ask for information reasonably needed to verify the purchase, credit activity, account status, and reported issue.
When reviewing a request, we may consider:
If a refund is approved, it is generally returned through the original payment method or the relevant payment provider’s process. Processing and settlement times are controlled in part by payment providers and financial institutions; FlowMusic AI cannot guarantee a specific arrival date.
Credits may be consumed by AI music generation, music cover generation, music extension, vocal removal, instrumental generation, singing voice generation, voice cloning, or other eligible tools. Once a request has been processed or its corresponding credits or benefits have been used, a refund may be unavailable except where required by law or where we determine that a documented technical or billing issue warrants one.
For subscriptions, cancellation generally stops future renewals rather than reversing an already completed billing period. For one-time purchases and credit purchases, cancellation is not applicable after the transaction is completed; you may instead request a review under this policy. We may correct duplicate charges, clear billing errors, or make other adjustments when the facts support doing so.
Subject to applicable law, the following alone do not ordinarily establish refund eligibility:
This list is not exhaustive and does not override non-waivable consumer rights.
Before opening a chargeback or payment dispute, please contact us so we can review the issue. If a dispute is initiated, we may pause access to the affected credits, purchase, subscription, or account while the payment provider’s process is pending. This does not prevent you from exercising rights available through your payment provider or applicable law.
We may update this Refund Policy by posting a revised version on this page. The policy in effect at the time of your purchase generally applies, except where a change is required by law or expressly stated otherwise. For questions or a refund request, email [email protected].
