Refund Application

Request a Refund Review

If you believe a FlowMusic AI charge needs review, please first read our Refund Policy. To submit a request, email [email protected] with the subject line Refund Request - [order or transaction ID].

We review requests involving paid credits, subscriptions, and one-time purchases. Sending a request does not guarantee a refund, but it helps us investigate billing and technical issues using the correct account and transaction records.

Information to Include

Please include the following information where available:

• the email address associated with your FlowMusic AI account;
• your order, invoice, or transaction identifier;
• purchase date, amount, currency, and payment method;
• the product, subscription, credit purchase, or one-time purchase involved;
• the affected AI music or audio tool, if relevant;
• a clear description of the issue, including any error messages, timestamps, or screenshots; and
• any steps you have already taken to resolve the issue.

Do not send full payment card numbers, security codes, passwords, or other sensitive credentials by email.

Example Email

Subject: Refund Request - [Order or Transaction ID]

Account email: [your account email]
Order or transaction ID: [ID]
Purchase date: [date]
Amount and currency: [amount]
Payment method: [method]
Purchase type: [credits / subscription / one-time purchase]
Affected tool or request: [if applicable]

Reason for request:
[Describe the billing issue or technical problem. Include error messages,
timestamps, and relevant screenshots or other evidence if available.]

What Happens Next

We may verify the transaction, account, credit or plan activity, and information you provide. We may ask follow-up questions where necessary to understand the issue. If a refund is approved, it is generally issued through the original payment method or the payment provider’s process. The timing of processing and settlement can vary by payment provider and financial institution.

If you cannot find a transaction identifier, contact us with your account email, approximate purchase date, amount, and payment method so we can try to locate the purchase.

Before Opening a Payment Dispute

Please contact us before opening a chargeback or payment dispute where practical. We can often investigate duplicate charges, missing credits, failed requests, and access issues directly. If a dispute is already open, tell us the payment provider and case information so that we can identify the affected transaction. Your use of this process does not limit any rights available to you under applicable law or through your payment provider.

Contact

For refund requests and questions, email [email protected]. For general terms governing purchases and use of the Service, see the Terms of Service.